First Visit

Baby brushing teeth

Our goal is for your child to have a positive, informative, and fun visit. We introduce children to dentistry in an age appropriate manner, in a child-friendly environment, so that they feel comfortable and cared for. Parents are welcome to accompany their children throughout the office for their treatment.

When should my child have their first dental check-up?

“First visit by first birthday” sums it up, according to the American Academy of Pediatric Dentistry (AAPD). Getting an early start may lead to detection of early stages of tooth decay that can be easily treated, stopped or even reversed. Regular dental care is an important step on the road to teaching your child healthy habits for life.

Why so early?

The most important reason is to begin a thorough prevention program. Dental problems can begin early, and once a child’s diet includes anything other than breast-milk, erupting teeth are at risk for decay. The earlier the dental visit, the better the chance of preventing dental problems. Like a “well baby” check up visit at the pediatrician, the first visit allows for counseling and guidance that lays the groundwork for your child to have a healthy smile for life.

What is the first visit like?

At the first visit, we will get to know you and your child. Dr. Mann will thoroughly review your child’s medical and dental history information, and gently examine your child’s teeth, gum tissue and dental development. Dr. Mann and her team will decide the extent of treatment to be rendered at the visit.

Does my child need a prescription for fluoride supplements?

To help Dr. Mann determine if fluoride supplements are right for your child, our office provides complimentary testing of the fluoride levels in the water your child drinks. Please bring a 2-3 oz sample in a plastic container.

What if my child has special needs?

An essential part of pediatric dentistry is caring for people with significant medical, physical, or mental disabilities. Our team has specialized training to allow us to address special needs and provide the very best care possible. Dr. Mann is always available to talk to parents about any specific needs your child may have before your visit.

Why is preventative dentistry so important?

Children with healthy mouths chew more easily and gain more nutrients from the foods they eat. They learn to speak more quickly and clearly. They have a better chance of general health too. A healthy mouth is more attractive, giving children confidence in their appearance. Preventative dentistry means less extensive and less expensive treatment for your child.

When should preventative dentistry start?

Preventative dentistry begins with the first tooth. Visit your pediatric dentist once your child’s first tooth appears or by age one. You will learn how to protect your baby’s dental health. The earlier the dental visit, the better the chance of preventing dental disease and helping your child build a cavity-free smile.

What role do parents play in prevention?

After evaluating your child’s dental health, Dr. Mann will design a personalized program of home care for your child. This program will include brushing and flossing instructions, diet counseling, and if necessary, fluoride recommendations. By following these directions, you can help your child establish healthy habits for life.

Appointment Scheduling

We understand how busy schedules can be, and we make every effort to schedule appointments at a time most convenient for you. Young and preschool aged children should be seen in the morning when your child is fresh and well rested. School aged children needing treatment should be seen in the morning for the same reason.

Your scheduled appointment time is reserved specifically for your child. We ask for your utmost courtesy regarding your scheduled appointment. Please plan on arriving on time for your child’s appointment. To avoid compromising care, and in fairness to others who arrive on time, arriving late may be cause for rescheduling if there is insufficient time for your child’s planned treatment.

Please allow 48 hours in advance to the appointment time if you must cancel or reschedule. We understand that unforeseen emergencies do occur; however repeated last minute cancellations and broken appointments will incur a charge of $50. Our office also reserves the right not to schedule any subsequent appointments.

Financial Policy

How will I know what to pay at each visit?

Payment is due the day services are rendered.
We will review with you the treatment planned and the costs prior to any treatment. If you have no insurance, payment in full is expected at each visit. If you have insurance, we will check your benefits and inform you of your estimated co-payment, which is due at each visit.

What methods of payment do you accept?

We accept checks, cash, MasterCard, Visa, American Express and Care Credit.
Care Credit is a no interest payment option. If you are interested in this payment option, please speak to the front desk to fill out an application.

How does dental insurance work?

We are insurance friendly and will gladly assist you in understanding and maximizing your benefits. We ask that you keep us informed of any updated insurance changes before each visit, such as policy name, insurance company address, or a change of employment. As a courtesy, we are happy to file and track claims electronically for you.

We will make every effort to accurately estimate your co-payment based on the information given to us from your insurance company representative. We will review your child’s treatment plan, benefits and estimated co-payments with you prior to any treatment. Keep in mind, the coverage quotes we receive from the insurance company are estimates only and not a guarantee of payment.

On the day services are rendered, you will be asked to pay the portion estimated that the insurance will not cover. If the insurance company does not allow assigning of benefits, which means they will only send the remaining payment to you rather than our office, then you will be asked for payment in full on the day of services.
We know insurance can be confusing, if you should have any questions regarding insurance, please ask us. We are happy to help!

Helpful Facts for Understanding Insurance

Fact 1 – No insurance pays 100% of all procedures.

Dental insurance is only meant to be an aid in receiving dental care. Many patients think that their insurance pays 100% of all dental fees. This is not true. Most plans only pay between 50%-80% of the average total fee.

Your employer has determined the amount of coverage according to the contract set up with the insurance company. The less paid for the insurance by your employer, the less coverage you will receive.

Facts 2 – Benefits are not determined by our office.

Insurance companies often state that the dentist’s fee has exceeded the usual, customary, or reasonable fee (UCR). This gives the impression that any fee greater than the amount paid by the insurance company is unreasonable, or well above what most dentists in the area charge for a certain service. This can be very misleading and simply is not accurate.

The insurance company arbitrarily chooses a level that they call “allowable” UCR fee. The “allowable” fees are set up by the insurance company so they can make a net profit. Our fees are within the range of other pediatric dental offices in the area.

Fact 3 – Deductibles and Co-Payments must be considered

When estimating dental benefits, deductibles, percentages of coverage and co-payments must be considered.

For example, let’s assume the fee for service is $150.00. Assuming that the insurance company allows $150.00 as its usual and customary (UCR) fee, we can figure out what benefits will be paid. First a deductible (paid by you), on average $50, is subtracted, leaving $100.00. The plan then pays 80% for this particular procedure. The insurance company will then pay 80% of $100.00, or $80.00. Out of a $150.00 fee they will pay an estimated $80.00 leaving a remaining portion of $70.00 (to be paid by the patient). Of course, if the UCR is less than $150.00 or your plan pays only 50%, then the insurance benefits will also be significantly less.

Please keep in mind that you are ultimately responsible for payment on your account. If your insurance does not pay the claim, you are responsible for the outstanding balance. Insurance is a contract between you and the insurance company, not our office.